General

Fat Pipe Store (”we”, ”webshop” or ”service”) is online shop provided by Power Stick Oy. We are selling and shipping Fat Pipe floorball products for legal aged adults and companies to the following countries/regions: EU/Europe including Norway, Baltic region, UK, North-America and Asia. Fat Pipe Store does not offer shipment to Czech and Switzerland at the moment. You must be at least 18 years old and have permanent delivery address within the delivery area to place order to Fat Pipe Store. By placing order to our webshop you’ll agree all general terms and conditions which are valid when ordering. 

Please notice that the products may differ slightly from their pictures. The images of the products on our webshop are for illustrative purposes only. Although we have made full effort to display colours accurately, we can’t guarantee that a device’s display of colours accurately reflects colours of the products. Contact us for more information. 

We reserve the rights for changing these general terms at any time. All changes to general terms and conditions will be published in Fat Pipe Store.

Ordering

Ordering and delivery requires your name, address, phone number and e-mail address. The customer will be responsible for filling valid and correct contact details when ordering. All orders are confirmed by email which indicates to the customer the ordered products, prices and complete price of order including freight cost. We reserve the rights for changing prices and freight costs.

Delivery Methods and Costs

Freight cost includes delivery and packing cost. You can check freight cost after selecting products to your shopping cart and filling your delivery address. You can also choose from various shipping methods and forwarders in shopping cart after filling your contact details. Delivery times depends mainly on destination and forwarder. We’ll pack and ship orders within 1-2 working days and we’ll do our best effort to ship orders in reasonable time.

We’ll offer free shipping by region with specific conditions as following:

• For orders exceeding 150€: Finland, Sweden, EU/Europe, Baltic region, UK
• For orders exceeding 250€: North-America, Asia, Norway

The product will be your responsibility from the time we deliver the product to the nearest access point/address you gave us. We are not responsible for delays out of our control. If our supply of the products is delayed by an event out of our control then we will contact you as soon as possible and we will take steps to minimize the effect of delay.

Return and Exchange policy

We want you to be satisfied with your purchase. If there appears any issue with shipping or our product, please contact always first to customer service info@fatpipestore.com. Fat Pipe Store does not offer return service for free of charge without contacting info@fatpipestore.com.

Product purchased on fatpipestore.com may be returned for a refund within 30 days of the date of purchase if it meets the following conditions:

• Product was purchased on fatpipestore.com. We do not accept returns from other authorized retailers 
• Returns can only be completed in the country where the product was purchased 
• Fat Pipe Store does not accept returns of customized products
• Fat Pipe Store does not currently offer exchanges

Refunds will be issued to the original form of payment and will include only amount of the original purchase.

Product must be returned in its original condition within 30 days of purchase. Returns received after 30 days will not be accepted. Original condition is defined as following:

• Product must be in its original package 
• All original tags attached to product 
• Product need to be unused, unwashed and in shape for resell

If there appears any issue with purchase process or you’ll receive defective product, please follow instructions below:

• Contact to our customer service 
• Describe problem 
• Remember to include your contact details, e-mail address and original order number to the message

If return is appropriate, we will handle those by region as following:

• Sweden – You’ll receive PostNord return label with your purchase/delivery. By attaching return label to the package, your return has been paid in advance. 
• EU/Europe, Baltic region – Please contact to info@fatpipestore.com. You’ll receive GLS return label by e-mail. By attaching return label to the package, your return has been paid in advance. 
• UK, Norway, North-America, Asia – Please contact to info@fatpipestore.com. You’ll receive UPS or Post return waybill/label by e-mail. By attaching return label to the package in UPS Access point or Post office, your return has been paid in advance. For UPS drop off please check: https://www.ups.com/dropoff

CONTACT US

If you have any questions, do not hesitate to contact us.

Power Stick Oy / Fat Pipe
VAT 08440473
Linnanvaenpolku 5 A
00950 Helsinki
FINLAND
info@fatpipestore.com