Terms and Conditions

Fat Pipe Store

We sell products for legal aged adults and companies in following countries: Denmark, Estonia, Latvia, Lithuania, Belgium, Germany, Great Britain, Luxembourg, Netherlands, Poland, Austria, France, Ireland, Monaco, Spain, Greece, Italy, Portugal, Bulgaria, Croatia, Hungary, Romania and Slovenia.

 

Ordering

Ordering and delivery requires an email address, a phone number and a delivery address. The customer will be responsible for filling valid and correct contact details when ordering. The customer agrees in every order for those terms and conditions that are valid at the moment of ordering. All orders are confirmed by email which tells customer the price, the price of delivery and the delivered products. Our logistic partner will contact customer by email when the delivery is about 24 hours from its destination.

 

Delivery Methods and Costs

Delivery costs includes delivery and packing costs. You can check the costs after selecting items to your shopping cart and after choosing the delivery country. We’ll offer free shipping for orders exceeding 150€. The product will be your responsibility from the time we deliver the product to the nearest UPS access point/address you gave us. We are not responsible for delays out of our control. If our supply of the products is delayed by an event out of our control then we will contact you as soon as possible and we will take steps to minimise the effect of delay.

 

Return and Exchange policy

We want you to be satisfied with your purchase. If there appears any issue with shipping or our product, please contact always to customer service info@fatpipestore.com. Fat Pipe Store does not offer return service for free of charge. Refunds will be issued to the original form of payment and will include only amount of the original purchase.

Product purchased on fatpipestore.com may be returned for a refund within 30 days of the date of purchase if it meets the following conditions:

  • Product was purchased on fatpipestore.com. We do not accept returns from other authorized retailers
  • Returns can only be completed in the country where the product was purchased
  • Fat Pipe Store does not currently offer exchanges
  • Product must be returned in its original condition within 30 days of purchase. Returns received after 30 days will not be accepted. Original condition is defined as following:
    – Product must be in its original package
    – All original tags attached to product
    – Product need to be unused, unwashed and in shape for resell
    – Return shipment must include the return form/slip with reason for return indicated

If you receive an incorrect shipment or defective product, please follow the instructions below:

  • Contact to our customer service info@fatpipestore.com 
  • Describe problem. Remember to include your contact details, email address and original order number to the message
  • If return is appropriate, we will send you UPS return waybill by email. In this case, your return has been paid in advance
  • Pack your order as adviced above
  • Return your order with UPS return waybill to UPS Access point. For UPS drop off please check: https://www.ups.com/dropoff
  • We’ll only accept returns through UPS

Please notice that the products may differ slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made full effort to display colours accurately, we can’t guarantee that a device’s display of colours accurately reflects colours of the products. Contact us for more information.

 

Questions and problem situations

Please contact us.